Support

We usually answer within two business days.

How do I cancel my subscription?

Subscriptions are billed by Apple. Open Settings → Apple Account → Subscriptions on your iPhone, choose Isle and tap Cancel Subscription. You keep access until the end of the period you paid for. Deleting the App does not cancel it.

How do I get a refund?

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

I paid, but Isle asks me to subscribe again

On the subscription screen, tap Restore. Make sure you are signed in with the same Apple Account you used to subscribe.

I reinstalled Isle or changed iPhone. Where are my islands?

If iCloud was on, your islands are saved in your private iCloud. Sign in to the same Apple Account, open Isle and, on the welcome screen, tap I already have islands. You can check that iCloud is working in the App under Settings → iCloud.

How do I delete my data?

In the App, go to Settings → Delete all data. It erases your islands from your iPhone and from iCloud, and cannot be undone. See the Privacy Policy for everything else.

Privacy and legal

Privacy requests: [email protected]
Legal notices: [email protected]